Terms and Conditions
Updated Date: Aug 10, 2024
Email: support@tgex.com
These Terms and Conditions (the "Terms" or this"Agreement") govern the use of the electronic trading platform, including any website or mobile application (the "App", together with the website, the "Site") for accessing the platform, and any services provided through the platform (collectively, the "Platform") provided by TGEX GLOBAL LTD (the "Company", "we","us" or "our"). The Terms form a binding agreement between the Company and you, as an individual user ("you","your"or "User") for your individual usage of the App and Platform. By registering for and downloading the App and using the Platform, you confirm your acceptance of this Agreement and our associated privacy policy. If you do not agree to these Terms, you must immediately uninstall the App and cease using the App and the Platform.
The User Agreement (hereinafter referred to as "this Agreement" or "these terms and conditions") includes the main body, Privacy Policy, Client Understanding, and Anti-Money Laundering Policy, along with any rules, statements, instructions, etc., that this Website has published or may publish in the future.
Before utilizing the services provided by this Website, you must carefully read this Agreement and seek advice from a qualified attorney if you have any questions or if it is otherwise necessary. If you do not agree with the terms and conditions of this Agreement and/or any modifications made to it at any time, please cease using the services offered by this Website or refrain from logging onto this Website. By logging into this Website or using any services provided, you are considered to have understood and fully accepted all terms and conditions of this Agreement, including any changes, modifications, or amendments that may occur from time to time.
By completing the required information as specified by this Website and following the necessary procedures, you will successfully register as a member of this Website (hereinafter referred to as "Member"). During the registration process, clicking "I Agree" will be interpreted as your electronic signature indicating your agreement with the Company. Similarly, when using this Website, if you click the “I Agree” button or a comparable option, or if you engage with the services offered in any manner permitted by this Website, it will be deemed that you fully understand, agree to, and accept all terms and conditions of this Agreement. In this case, the absence of your handwritten signature will not affect the legal enforceability of this Agreement.
Once you become a member of this Website, you will receive a member account and a corresponding password, which you must keep secure. Members are responsible for all activities and transactions conducted through their accounts.
You are not permitted to trade on the digital asset trading platform provided by this Website or access member-exclusive services unless you have registered as a member. If you are not a member, you may only log in to browse the Website and access other services permitted by the rules and regulations of this Website.
By registering as a member of this Website and utilizing any of the services and functions offered, you are deemed to have read and understood this Agreement, and you agree to be bound by all terms and conditions of this Agreement;
confirm that you are at least 18 years old or of the legal age required to enter into contracts under applicable law, and that your registration, purchases, sales, and any information shared on this Website comply with the relevant laws and regulations of the jurisdiction governing you. You affirm that you have the capacity to accept these terms, engage in transactions, and use this Website for digital asset trading.
warrant that all digital assets involved in transactions are legally acquired and owned by you.
warrant that all digital assets involved in transactions are legally acquired and owned by you.
agree to assume all responsibilities for your own transactional and non-transactional activities, including any resulting profits or losses.
confirm that the information provided during registration is accurate and truthful.
agree to comply with all applicable laws, including reporting any transaction profits for tax purposes.
acknowledge that this Agreement governs the rights and obligations solely between you and us, and does not pertain to any legal relations or disputes arising from digital asset transactions between users of this Website or between you and other websites.
Amendment of this Agreement
We reserve the right to modify this Agreement periodically and will announce such amendments on the Website without providing separate notifications regarding your rights. The date of the amendment will be indicated on the first page of the revised agreement. The amended agreement will take effect immediately upon its announcement on the Website. You are encouraged to periodically check the Website for updates regarding the timing and content of any amendments. If you do not agree with the changes, you must stop using the services offered by this Website immediately; continued use of the services will be interpreted as your acceptance of and agreement to the amended terms.
Registration
Eligibility for Registration
You confirm and guarantee that you are a natural person, legal entity, or organization capable of entering into this Agreement and utilizing the services of this Website as permitted by applicable laws. By clicking the button indicating your agreement to register, it will be assumed that you or your authorized representative agrees to the terms of this Agreement, and your authorized representative will register and use the services on your behalf. If you are not a natural person, legal entity, or organization with the aforementioned capabilities, you and your authorized representative will bear all consequences, and the Company reserves the right to cancel or permanently freeze your account and hold you and your authorized representative accountable.
Additionally, by accessing and using the services, you represent and warrant that you are not listed on the FATF (Financial Action Task Force) list, the OFAC (Office of Foreign Assets Control of the U.S. Treasury Department) designated “Specially Designated National” list or any other trade or economic sanctions lists, such as the UN Security Council Sanctions list. We maintain the right to select its markets and jurisdictions to operate and may restrict or deny the Services in certain countries at its discretion.
Purpose of Registration
You affirm and guarantee that your registration on this Website is not intended to violate any applicable laws or regulations, nor to disrupt the orderly conduct of digital asset transactions on this Website.
Registration Process
You agree to provide a valid email address, mobile phone number, and any other information as required on the user registration page of this Website. You may use your email address, mobile phone number, or any other method permitted by this Website to log in. If required by applicable laws and regulations in your jurisdiction, you must provide your real name, identification card, and any other information mandated by relevant laws, regulations, the Privacy Policy, and anti-money laundering provisions. You are responsible for keeping your registration information timely, detailed, and accurate. All information you provide will be considered your registration information, and you are accountable for its authenticity, completeness, and accuracy, bearing any direct or indirect losses or negative consequences that may arise from it.
If the laws, regulations, rules, orders, or other regulatory documents of your country or region stipulate that mobile phone accounts must be registered under real names, you confirm that the mobile phone number you provide for registration has undergone the real-name registration process. If you are unable to provide such a mobile phone number, you will bear any direct or indirect losses and negative consequences that may result.
Once you have provided the required registration information in a legal, complete, and valid manner, and that information passes the necessary verification, you will be entitled to receive an account and password for this Website. Upon receiving your account and password, your registration will be considered successful, and you will be able to log into this Website as a member.
You consent to receive emails and/or text messages from this Website related to its management and operations.
You acknowledge and understand that if you wish to become a verified merchant after completing your general user registration, you will need to provide additional materials and information for merchant registration. This may include, but is not limited to, your telephone number, WeChat account, Telegram account, proof of revenue, prior experience trading on this Website or other OTC exchanges, risk management strategies, and any other information or materials deemed necessary by us or required by applicable laws. Additionally, to register as a verified merchant, a portion of your digital assets will be held in your OTC account as a security deposit to ensure the security of your transactions, and you will not be able to transfer or withdraw these assets during your trading activities. You acknowledge and agree that if you, as a verified merchant, are found liable for any damages, losses, or other payments during transactions and refuse to pay, we may utilize your security deposit to cover any damages, losses, or payments owed to third parties, in accordance with applicable laws. After completing your verified merchant registration, we will provide you with a verified merchant logo to distinguish you from other users who have not completed this registration. You may submit a request to cancel your verification, and we will process your application within three business days, unlocking your security deposit if there are no pending disputes with third parties or any previous negative records.
Services
This Website serves solely as an online transaction platform, enabling you to engage in digital asset trading activities (including but not limited to digital asset transactions). The Website does not act as a buyer or seller in these transactions and does not facilitate the deposit or withdrawal of any country's legal currency.
Content of Services
You have the right to view real-time quotes and transaction data for digital asset products on this Website, submit transaction instructions, and complete digital asset transactions through the platform.
You have the right to access information related to your member account on this Website and utilize the functions provided.
You have the right to participate in activities organized by this Website, in accordance with the rules posted for those activities.
You will receive any additional services that this Website commits to providing.
Service Rules
You agree to adhere to the following service rules of this Website:
You must comply with all applicable laws, regulations, and policy requirements, ensuring the legality of the source of all digital assets in your account. You must refrain from engaging in any illegal activities or actions that may harm the rights and interests of this Website or any third party. This includes, but is not limited to, sending or receiving illegal or illicit information, disseminating pyramid scheme information, or any other harmful content, as well as unauthorized use or falsification of the email header information associated with this Website.
You are responsible for properly using and safeguarding your account, login password, financial transaction password, and the mobile phone number linked to your account, as well as the security of any verification codes received via your mobile phone. You are solely accountable for all actions taken using your account and passwords, including any consequences arising from those actions. If you discover that your account, login password, financial transaction password, or mobile phone verification codes have been accessed by an unauthorized third party, or if you encounter any security issues with your account, you must promptly notify this Website and request a temporary suspension of your account services. This Website will take reasonable action on your request; however, it will not be liable for any consequences that occur before such action is taken, including any potential losses you may incur. You may not transfer your account to any other person through donation, lending, leasing, transfer, or any other means without the consent of this Website.
You agree to take full responsibility for all activities conducted through your account and password on this Website, including but not limited to information disclosure, content publication, online approvals, submission of various agreements, online renewals, or service purchases.
In your digital asset transactions on this Website, you must not maliciously disrupt the normal course of transactions or interfere with the transaction order. You are prohibited from using any technical methods or other means to obstruct the proper functioning of this Website or to hinder other users from utilizing the services. Additionally, you must not maliciously tarnish the business reputation of this Website based on false information.
Should any disputes arise between you and another user regarding online transactions, you may only seek resolution through judicial or governmental channels and may not request this Website to provide relevant information through any other means.
You are solely responsible for all taxes owed and any fees related to hardware, software, and services incurred while using the services provided by this Website.
You agree to comply with this Agreement and any other terms of service and operational rules that this Website may issue from time to time. You retain the right to terminate your use of the services provided by this Website at any time.
Product Rules
Trading Product Rules
You agree to adhere to the following transaction rules while logging into this Website and engaging in transactions with other users:
Reviewing Transaction Information
When viewing transaction information on this Website, you should thoroughly read all details, including but not limited to price, consignment, handling fees, and the direction of buying or selling. You must accept all the information contained in the transaction details before proceeding with the transaction.
Submitting Commissions
After reviewing and confirming the transaction information, you may submit your transaction commissions. By submitting a transaction commission, you authorize this Website to act as your broker for the corresponding transactions. This Website will automatically complete the matchmaking process when a transaction proposal aligns with your price quotation, without prior notification to you.
Accessing Transaction Details
You can review your transaction records in the transaction statements available in the Management Center and confirm your detailed transaction history.
Revoking or Modifying Transaction Commissions
You have the right to revoke or modify your transaction commission at any time before the transaction is finalized.
Rights and Obligations of this Website
If you do not meet the registration qualifications outlined in this Agreement, this Website reserves the right to deny your registration. If you have already registered, this Website may revoke your member account and retains the right to hold you or your authorized representative accountable. Additionally, this Website has the discretion to determine whether to accept your registration application under any other circumstances.
If this Website discovers that the user of an account is not the original registrant, it reserves the right to suspend or terminate that user's access to the account.
If this Website reasonably suspects, through technical testing or manual sampling, that the information you provided is incorrect, untrue, invalid, or incomplete, it has the right to notify you to correct or update the information, or to suspend or terminate the services provided to you.
This Website has the authority to correct any information displayed on the platform if it identifies any obvious errors in that information.
This Website reserves the right to modify, suspend, or terminate the services it offers at any time, and may do so without prior notice to you. If this Website decides to terminate one or more of its services, such termination will take effect on the date it is announced on the Website.
This Website will implement necessary technical measures and management practices to ensure the smooth operation of the platform, providing a reliable trading environment and transaction services while maintaining order in digital asset trading.
If you do not log into this Website using your member account number and password for a continuous period of one year, this Website reserves the right to revoke your account. Once your account is revoked, this Website may offer the member name associated with that account to other applicants seeking membership.
This Website is committed to ensuring the security of your digital assets by enhancing technical measures and security protocols, and is obligated to notify you in advance of any foreseeable security risks associated with your account.
This Website reserves the right to delete any content or information that does not comply with applicable laws, regulations, or the rules of this Website at any time, and such actions do not require prior notice to you.
This Website has the right, in accordance with the applicable laws, administrative regulations, rules, orders, and other regulatory documents of your jurisdiction, to request additional information or data from you and to take reasonable measures to comply with local standards. You are obligated to provide appropriate assistance in this regard. This Website reserves the right to suspend or permanently terminate your access to the platform and any or all services offered.
Indemnity
Under no circumstances shall our liability for any direct damages you incur exceed the total trading fees received from your trading activities over the past three (3) months of using the services provided by this Website.
If you breach this Agreement or any applicable laws or administrative regulations, you agree to compensate us at least US$2 million and cover all expenses related to such a breach (including attorney's fees, among others). If this compensation does not fully cover the actual loss, you shall be responsible for making up the difference.
The Right to Injunctive Relief
Both you and we acknowledge that traditional legal remedies for breaches of contract may not fully compensate for all losses incurred. Therefore, in the event of a breach or potential breach of contract, the non-breaching party has the right to seek injunctive relief in addition to any other remedies available under common law or equity.
Limitation and Exemption of Liability
You understand and agree that we will not be liable for any of the following events under any circumstances:
Loss of income;
Loss of transaction profits or contractual losses;
Disruption of business operations;
Loss of anticipated currency values;
Loss of information;
Loss of opportunities, damage to goodwill, or reputation;
Damage or loss of data;
Costs incurred in purchasing alternative products or services;
Any indirect, special, or incidental losses or damages arising from any infringement (including negligence), breach of contract, or any other cause, regardless of whether such losses or damages were foreseeable or if we were notified in advance of the possibility of such losses or damages.
Items 1 through 9 above are independent of one another.
You understand and agree that we will not be liable for any damages resulting from the following events:
If we reasonably believe that your specific transactions may involve serious violations of laws or agreements;
If we have reasonable grounds to suspect that your conduct on this Website is illegal or unethical;
Expenses and losses arising from the purchase or acquisition of any data, information, or transactions through the services provided by this Website;
Any misunderstanding you may have regarding the services offered by this Website;
Any other losses related to the services provided by this Website that cannot be attributed to us.
We will not be responsible for any failure to provide services or delays in service due to circumstances such as maintenance of information network equipment, connectivity failures, computer or communication system errors, power outages, adverse weather conditions, unexpected accidents, industrial actions, labor disputes, riots, uprisings, lack of productivity or materials, fires, floods, storms, explosions, wars, failures on the part of banks or other partners, market collapses, actions by government or judicial authorities, or any other events beyond our control or that of third parties.
We cannot guarantee that all information, programs, texts, etc., contained on this Website are completely secure and free from interference or destruction by malicious software such as viruses or trojans. Therefore, your decision to log into this Website, use any services offered, or download any programs, information, or data from this Website is made at your own risk, and you assume all potential risks and losses that may arise.
We do not provide any warranties or commitments regarding the information, products, or services of third-party websites linked to this Website, nor do we guarantee the accuracy or reliability of any content not owned by us. Your use of any services, information, or products provided by third-party websites is at your own discretion, and you assume all responsibilities arising from such use.
We do not make any explicit or implicit warranties regarding your use of the services offered by this Website, including but not limited to their applicability, freedom from errors or omissions, consistency, accuracy, reliability, or suitability for a specific purpose. Furthermore, we do not guarantee the validity, accuracy, correctness, reliability, quality, stability, integrity, or timeliness of the technology and information provided through our services. Your decision to log into this Website or use the services is made at your own risk, and you assume all potential risks and losses that may result. We do not provide any explicit or implicit warranties regarding the market, value, or price of digital assets. You acknowledge that the digital asset market is volatile, and prices and values may fluctuate or collapse at any time. The decision to engage in digital asset transactions is entirely yours, and you assume all associated risks and losses.
The guarantees and commitments outlined in this Agreement represent the only assurances we make regarding the services provided under this Agreement and through this Website. These guarantees supersede any other warranties or commitments made in any form, whether written or verbal, express or implied. All such guarantees and commitments reflect our own obligations and do not extend to any third party's compliance with the terms of this Agreement.
We do not waive any rights not explicitly mentioned in this Agreement, and to the fullest extent permitted by applicable law, we reserve the right to limit, exempt, or offset our liability for damages.
By registering your account with this Website, you acknowledge and approve all actions taken by us in accordance with the rules outlined in this Agreement, and you assume all risks associated with such actions.
Termination of Agreement
This Website reserves the right to cancel your account at any time, and this Agreement will terminate on the date your account is canceled.
This Website also reserves the right to terminate all services provided to you at any time, and this Agreement will terminate on the date all services are discontinued.
Following the termination of this Agreement, you will not have the right to request that this Website continue providing any services or fulfill any other obligations, including but not limited to requests for the retention or disclosure of any information from your former account, or for the forwarding of any unread or unsent information to you or any third party.
The termination of this Agreement does not prevent the non-breaching party from seeking to hold the breaching party accountable for any other liabilities.
Intellectual Property
All intellectual property associated with this Website, including but not limited to logos, databases, website design, text, graphics, software, photos, videos, music, sounds, and any combinations of these elements, as well as the intellectual property rights related to software compilations, source code, and software (including small applications and scripts), are owned by this Website. You may not copy, modify, transmit, or use any of these materials or content for commercial purposes.
All rights associated with the name of this Website (including but not limited to business goodwill, trademarks, and logos) are owned by the Company and/or its affiliated entities.
By accepting this Agreement, you voluntarily transfer and assign to this Website all copyrights related to any information you publish on this Website, free of charge. This includes, but is not limited to, copyrights, distribution rights, leasing rights, exhibition rights, performance rights, projection rights, broadcasting rights, rights for dissemination over information networks, filming rights, adaptation rights, translation rights, compilation rights, and any other transferable rights held by copyright owners. This Website retains the right to pursue legal action for any infringement of such copyrights and to seek full compensation for any such infringement. This Agreement applies to any content you publish on this Website that is protected by copyright law, regardless of whether the content was created before or after the signing of this Agreement.
You must not unlawfully use or dispose of the intellectual property rights of this Website or any other party while using the services provided by this Website. For any information you publish on this Website, you may not authorize other websites (or media) to use such information in any manner.
Your access to this Website or use of any services provided by this Website does not imply any transfer of intellectual property rights to you.
Calculations
We verify all transaction calculations, and the methods used for these calculations are available on our Website. However, we cannot guarantee that your experience on this Website will be uninterrupted or free from errors.
Export Regulations
You acknowledge and agree that, in compliance with applicable laws, you are prohibited from exporting, re-exporting, importing, or transferring any materials (including software) found on this Website. Consequently, you commit not to engage in or assist with any of the aforementioned activities or any violations of relevant laws and regulations. Should you become aware of any such incidents, you will notify us and assist in addressing them.
Assignment
The rights and responsibilities outlined in this Agreement are binding on the assignees, heirs, executors, and administrators of the parties involved. You may not transfer any of your rights or obligations under this Agreement to any third party without our consent. However, we reserve the right to assign our rights and obligations under this Agreement to any third party at any time, with a thirty (30) day notice to you.
Severability
If any provision of this Agreement is deemed unenforceable, invalid, or illegal by a competent court, the validity of the remaining provisions will not be affected.
No Agency Relationship
This Agreement does not create, imply, or suggest any agency, trust, or representative relationship between us, unless explicitly stated otherwise in this Agreement.
Waiver of Rights
Any waiver by us or you of the right to hold the other party accountable for breaches of this Agreement or any other liabilities shall not be interpreted as a waiver of the right to pursue other breaches of contract. Additionally, a failure to exercise any right or remedy shall not be construed as a waiver of that right or remedy.
Headings
All headings in this Agreement are for convenience only and do not affect the interpretation or scope of the terms and conditions contained herein.
Effective Date and Interpretation of the Agreement
This Agreement becomes effective when you navigate to the registration page of this Website, complete the registration process, and receive your account number and password. It will be binding on both you and this Website.
The authority to interpret this Agreement rests solely with this Website.
Our assets are fully sufficient and backed up. We will not utilize any assets to generate any form of interest.
Important Notice:
We would like to remind you that:
The digital assets themselves are not provided by any financial institution, corporation, or this Website;
The digital asset market is emerging and uncertain, and its growth is not guaranteed;
Digital assets are mainly utilized by speculators and are less commonly used in retail and commercial markets. Transactions involving digital assets carry significant risks, as they are traded continuously without limits on price fluctuations, and market makers and global government policies can lead to substantial price volatility;
The Company reserves the right to suspend or terminate your account or access to the Service, or to halt any digital asset transaction (including transfers from your account to any external account not managed by the Company or receiving digital assets from such external accounts) at any time, including (but not limited to) if it determines, at its sole discretion, that:
You have violated this Agreement or that your use of the Service is unlawful in your jurisdiction;
There is extreme market volatility (which may lead to congestion in the underlying blockchain network), as reasonably determined by the Company;
There is suspicion of fraudulent or erroneous digital asset transactions, or if any digital assets in your account are suspected to have originated from fraudulent or illegal activities;
There is suspicion that your account has been compromised; and/or
Any other situations that the Company deems necessary, at its sole discretion, that may jeopardize the Company’s rights and the Services.
Trading in digital assets carries significant risks and is therefore not suitable for most individuals. You acknowledge and understand that investing in digital assets may lead to partial or complete loss of your investment. It is advisable to determine the amount you invest based on your ability to absorb potential losses. You also recognize that digital assets may introduce additional derivative risks. If you have any uncertainties, it is recommended that you consult a financial advisor first. Moreover, in addition to the aforementioned risks, there may be unforeseen risks. Therefore, you should carefully evaluate your financial situation and the risks mentioned above before making any decisions regarding the buying and selling of digital assets; any losses incurred will be your responsibility, and we will not be liable in any way. You are hereby informed of the following:
You understand that this Website is solely a platform for you to access information about digital assets, find trading partners, negotiate, and execute transactions involving digital assets. This Website does not engage in any of your transactions, and it is your sole responsibility to assess the authenticity, legality, and validity of any relevant digital assets and/or information, as well as to bear any resulting responsibilities and losses.
All opinions, information, discussions, analyses, prices, advice, and other content on this Website are general market insights and do not constitute investment advice. We are not liable for any losses incurred directly or indirectly from reliance on this information, including but not limited to loss of profits.
The content on this Website may be updated or changed at any time without prior notice. While we have taken reasonable steps to ensure the accuracy of the information provided, we do not guarantee its accuracy and will not be responsible for any losses arising directly or indirectly from the information on this Website or from any delays or failures in internet connectivity that may affect the transmission or receipt of notices and information.
Utilizing internet-based trading systems involves risks, including but not limited to software, hardware, or internet connection failures. Given that we cannot control the reliability and availability of the internet, we will not be liable for any distortions, delays, or connection failures.
tgex.com is the sole official platform for external information releases related to TGEX.
It is strictly prohibited to use this Website for any illegal activities, such as money laundering, smuggling, or commercial bribery. If any such activities are detected, this Website will take all necessary measures, including but not limited to freezing the offender’s account and notifying the relevant authorities. We will not assume any responsibility arising from these actions and reserve the right to hold the involved parties accountable.
It is forbidden to use this Website for malicious market manipulation, improper transactions, or any other illicit trading activities. If any such activities are identified, this Website will implement preventive and protective measures, such as issuing warnings, restricting trading, and closing accounts in response to any malicious price manipulation or other illicit behavior. We will not be liable for any consequences arising from these actions and reserve the right to hold the responsible parties accountable.
Affiliates please be informed of the following :
If you are found to have invited registered users through fraudulent means or engaged in other deceptive practices, TGEX will revoke your affiliate status and reduce your commission percentage to 0%.
If you are discovered to have offered commissions that exceed those provided by TGEX to others in a clandestine manner, your affiliate status will be terminated, and your commission percentage will be adjusted to 0%.
If you attempt to mislead users by creating phishing sites or pages that closely resemble the TGEX website or its pages, TGEX will cancel your affiliate status and set your commission percentage to 0%.
You are prohibited from making any misleading claims, including but not limited to employing search engine optimization tactics using phrases such as "Buy TGEX," "TGEX Login," "TGEX Official," Engaging in such practices will lead to disqualification from rewards and cancellation of your affiliate status.
TGEX reserves the right to terminate an affiliate's status, revoke the right to earn commissions, adjust the commission percentage to 0%, reclaim all commissions previously paid, and pursue damages against the affiliate at any time if the affiliate causes harm to TGEX, defames TGEX, or acts contrary to TGEX's interests. This includes, but is not limited to, the following situations:
Sharing false information and negative remarks about TGEX on social media platforms, including but not limited to Facebook, Instagram, and Twitter.
Initiating a class action lawsuit with financial claims against TGEX.